- Items must be unused, unworn, and in original packaging
- Tags and labels must be intact
- Return request must be initiated within 10 days of delivery
- Proof of purchase required
Return & Refund Policy
धर्मो रक्षति रक्षितः
Vedic Shop — Return & Refund Policy
Modern shopping ease with Sanātani care — fair, transparent, customer-first.
Return Window
10 days from delivery
Refund Speed
5–7 days after approval
Support
Mon–Sat, 9 AM–6 PM IST
Policy Overview
At Vedic Shop, we honor transparency and trust. Our return and refund policy is designed to ensure a fair, hassle-free experience while upholding the authenticity and quality of our Vedic products. Please review the details below to understand your rights and our process.
1) Return Eligibility
For hygienic/fragile items, extra checks may apply for safety and authenticity.
2) Non-Returnable Items
- Personalized or custom-made products
- Perishable goods and consumables
- Intimate apparel and undergarments
- Items marked as final sale
- Digital products and downloads
3) How to Start a Return
- Contact our support team via email with your order number
- Provide reason for return and photos if applicable
- Receive return authorization and shipping instructions
- Pack items securely with all original materials
- Ship to the provided return address
Keep your courier receipt for self-ship returns until we confirm receipt & QC.
4) Quality Check & Approval
- All returns undergo quality inspection upon receipt
- Items must meet eligibility criteria
- Approval or rejection communicated within 1–3 business days
- Damaged or used items may be rejected
5) Refund Timeline
- Refunds processed within 5–7 business days after approval
- Amount credited to original payment method
- Bank processing may take additional 3–5 days
- Shipping charges are non-refundable unless item is defective
6) Exchanges & Cancellations
- Exchanges available for size or color variations (subject to stock)
- Orders can be cancelled within 24 hours of placement
- No cancellation once order is shipped
- Contact support immediately for cancellation requests
7) International Orders
- Return shipping costs borne by customer
- Customs duties and taxes are non-refundable
- Extended processing time for international returns
- Contact support for specific country guidelines
8) Chargebacks & Disputes
- Please contact us before initiating a chargeback
- We aim to resolve all issues amicably
- Chargebacks may result in account suspension
- All disputes handled per Indian consumer protection laws
Refund Processing Timeline
Day 0
Request Received
Day 1–3
Quality Check
Day 3–10
Refund Reflected
Frequently Asked Questions
Unfortunately, we cannot accept returns after the 10-day window. Please ensure you initiate your return request within this timeframe for a smooth process.
Contact us immediately with photos of the damage. We will arrange a free replacement or full refund, including shipping costs, for defective items.
Refunds are processed within 5–7 business days after approval. Depending on your bank, it may take an additional 3–5 days for the amount to reflect in your account.
For domestic returns, we provide prepaid return labels. For international orders, customers are responsible for return shipping costs unless the item is defective.
Yes, exchanges are available for size or color variations, subject to stock availability. Contact our support team to arrange an exchange.
Need Help?
Our support team is here to assist you. Reach us at support@vedicshop.store
Monday to Saturday, 9:00 AM – 6:00 PM IST
